With only the equity from our home in TX we got started in a small Lincoln-Mercury dealership. That dealership grew to be number one in Utah in new vehicle sales for that manufacturer, and number 5 overall dealerships in used vehicles. Ford Motor Company decided they wanted to be in the retail business, and change the way it worked—and the intentions were very honorable. After 18 years I didn’t want to give up what I had worked for all those years, but they had bought up all but one other dealership in the area, and I certainly didn’t want to compete with my supplier so I gave in. I couldn’t stand corporate life, and started looking when I found these stores in Twin Falls, which was actually 4 hours closer to our favorite place on all of this earth—a cabin in McCall, ID. Jules Harrison agreed to sell to me over the larger groups because I would move to town and take over his charity work and support the local community—which I have tried very seriously to do. My children then graduated from Twin Falls High School and now attend U of I in Moscow.
My personal mission statement is to “serve”, very simple, but very rewarding. The dealerships main vision is “to be so effective that we are able to be helpful to others.” Our full mission statement is below. I love cars and trucks and I am lucky to have my passion for them also be my vocation. So we basically work for the love of automobiles and the people who drive them. Giving is better than receiving.
Our passion for excellence shows up throughout our mission/value statement, and it is not just a plaque on the wall or a card in our wallet. We truly do care, and will work very hard to earn our customers respect. We first work hard to earn our employee’s respect and make it a world-class place to work because they are the ones who work directly with our customers. We constantly strive to meet our employee’s needs and to include them in all decisions about our business. Together we feel we will then have a chance to provide only the best experience for you the customer. We are not always right, and we do make mistakes. However, because we do care we will go over and beyond to do whatever we can to satisfy you. We also know our applause for this excellence will be profit, so we also do not think that is a bad thing. We don’t work for profit, we work for you. We give back as much as we can to the community where we all live, work, and raise our families.
The Middlekauff Group
We Value Honesty and Integrity
We believe that all decisions are to be made with integrity.Leadership is setting good examples for others to follow, expecting as much from yourself as others.
We Value Individual Responsibility and Accountability
We believe we are responsible to satisfy the needs of our customers for all our products and services. Individual accountability for our own performance and for the quality of our products will demonstrate to our customers we are enthusiastic about them and really care.
We Value Unconditional Dedication to Excellence
We believe there is no place for mediocrity and half-hearted efforts. We accept personal responsibility for overcoming obstacles and being the very best. We actively choose to excel in every aspect of our personal and professional lives.
We Value Cooperation and Communication
Close mutual support of one another is a fundamental tenet of ours.We value open communication and encourage new ideas, realizing that teamwork produces a better employee work environment and enthusiastic customers and suppliers.
We Value Our People
We have nothing of greater value than our people. We respect the uniqueness of every individual and believe that such an attitude will build a team of confident, creative members, possessing a high degree of initiative, self-respect and self-discipline.
We Value Ongoing Improvement
We believe in not accepting the status quo, in constant improvement, and in the value of ongoing education in any form. We believe in providing opportunity for personal, professional and organizational growth within our company.
We Value Being Good Community Citizens
We give willingly to and are actively involved in the support of our communities, because they provide us our success.
Mission
Employee: Have high standards of honesty and integrity to achieve business and personal success.
Customer: Provide our customers with a commitment of excellent service, which will develop a relationship of trust that will grow through the years.
Community: Take pride in being actively involved and committed to improve our community.
Vendor: Build a lasting level of trust and communication with our partners in business.
Vision
“To be so effective that we are able to be helpful to others.”
Philosophy
· Customer Enthusiasm
· Employee satisfaction
· Financial Performance
· Market Effectiveness
· Ongoing Improvement
